Help Center

How can we help?

Setup, troubleshooting, subscriptions — grouped by topic so you can skip straight to what you need.

Getting started

New to Kyro Player? Learn how to set up playlists and start streaming.

Download Kyro Player from the App Store, Google Play (soon), or kyroplayer.com/download.
Tap the + button in the Playlists tab to add a new playlist.
Choose M3U URL or Xtream Codes format.
Enter your credentials from your IPTV provider.
Wait for your playlist to load and start watching.

Full install guide

Troubleshooting

Having issues? Check these common solutions.

Playlist not loading: verify your playlist URL or credentials are correct.
Buffering: run a speed test, prefer 5 GHz Wi-Fi or Ethernet for 4K.
App crashing: update to the latest version, then reinstall if needed.
Playlist expired: contact your IPTV provider to renew.
Black screen: streams may be geo-restricted in your region.

Full FAQ

Subscriptions & billing

Questions about premium features and payments.

All payments are processed through Apple or Google.
Manage subscriptions in your Apple ID or Google account settings.
Refunds are handled by the respective store (reportaproblem.apple.com for iOS).
Premium features activate immediately after purchase.
Lifetime purchase never expires or requires renewal.

Important notice

Kyro Player is a media player application only. We do not provide, host, or stream any content. If you need a playlist or IPTV service, please contact a legitimate IPTV provider. We cannot help with content-related issues.

Still need help?

Can't find what you're looking for? Our support team responds within 24 hours.

Email support

support@kyroplayer.com

Dig deeper

Explore related pages

Install an M3U playlist

Step-by-step setup for adding your first playlist.

Frequently asked questions

Full grouped FAQ with answers on setup, pricing, and troubleshooting.

Feature rundown

Everything Kyro Player does — and how each feature works.