Help Center
How Can We Help?
Find answers to common questions or contact our support team for assistance.
Getting Started
New to Kyro Player? Learn how to set up playlists and start streaming.
- Download Kyro Player from the App Store
- Tap the '+' button to add a new playlist
- Choose M3U URL or Xtream Codes format
- Enter your credentials from your IPTV provider
- Wait for your channels to load and start watching
Troubleshooting
Having issues? Check these common solutions.
- Channels not loading: Verify your playlist URL or credentials are correct
- Buffering issues: Check your internet connection speed
- App crashing: Try reinstalling the app
- Playlist expired: Contact your IPTV provider to renew
- Black screen: Some channels may be geo-restricted in your region
Subscriptions & Billing
Questions about premium features and payments.
- All payments are processed through Apple
- Manage subscriptions in iPhone Settings > Your Name > Subscriptions
- Refunds must be requested through Apple at reportaproblem.apple.com
- Premium features activate immediately after purchase
- Lifetime purchase never expires or requires renewal
Important Notice
Kyro Player is a media player application only. We do NOT provide TV channels, movies, or any streaming content. If you need a playlist or IPTV service, please contact a legitimate IPTV provider. We cannot help with content-related issues.
Still Need Help?
Can't find what you're looking for? Our support team is here to help. We typically respond within 24 hours.
Email Supportsupport@kyroplayer.com